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Shipping Policy

Euroware NZ
Effective Date: 01 March 2025

At Euroware NZ, we are committed to delivering high-quality tapware products to our customers in a timely and efficient manner. This Shipping Policy outlines our shipping terms and procedures.

Euroware NZ upholds the highest standards of Refunds and Returns Policy by strict adherence to the New Zealand Consumer Guarantees Act 1993 (CGA).

1. Shipping Locations

We currently ship to addresses within New Zealand. For international shipping inquiries, please contact us.

2. Processing Time

  • Orders are processed within 1-3 business days (Most orders are processed on the same day) after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If an item is out of stock or there are unexpected delays, we will notify you as soon as possible.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time of 2-3 business days (Dependent on the location the product is shipped to).
  • Express Shipping: Estimated delivery time of 1-2 business days (Dependent on the location the product is shipped to).
  • Local Pickup: Available from our warehouse by appointment.

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on order weight, size, and destination.
  • Free shipping may be available for orders over a certain amount (check our website for current promotions).

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.

6. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of receiving the product with photos of the package and product.
  • If your order is lost in transit, contact us so we can investigate with the courier and resolve the issue.

7. Returns & Exchanges

For details on returns and exchanges, please refer to our Returns Policy.

8. Contact Us

For any shipping-related questions, reach out to us at:

Euroware NZ
Email: [email protected]
Phone: 0800 398 273
Website: www.euroware.nz